FAQ

What if an ornament breaks?
Personalizedfree.com does its best to ensure that all ornaments are carefully packaged for their trip to eager customers. Sometimes there is the occasional parcel that may be handled a little too rough during its journey. If you are in any way not satisfied and need a new ornament, we will gladly ship out a replacement immediately. It is our duty at Personalizedfree.com to make sure every customer ends up with a smile on their face!

How long will it take to receive an ornament?
Orders are shipped out within 3 business days.  The time it takes to get to you depends on the delivery method you choose. You must allow 3 days from the time you place your order before it will ship out.  All orders ship from Washington State .  Average delivery time is 3-5 business days. If you provide your email address in the Check-Out screen, your shipping information and a link will be sent to you. Simply click on the link to track your order.

How much are shipping and handling charges?
ALL orders, regardless of size, are only $5.95 to ship UPS Ground or USPS.  UPS 2-Day and Next Day Air are also available if you choose.  Please see our Shipping/Delivery link at the bottom of our website for details.  Anything shipping to Alaska or Hawaii will ship via USPS, as well as all P.O. Boxes, US Territories, and Military Bases. UPS Ground, 2-Day Air, or Next-Day Air cannot be selected for these destinations. 

Do you ship internationally?
Yes, but shipping rates outside the United States and Canada will vary.  Please contact us with rates for all other countries.

Do you offer gift wrapping?
No, but we do offer gift bags and gift cards for only $1 each.  You have the option to purchase these once an ornament is added to your Shopping Cart.

Is my information secure?
Yes.  To verify that you are using a Secure Server, simply look for the symbol of a locked "padlock" at the bottom of your browser software. This symbol should be displayed on the page where you are asked for your credit card information when you "Check-Out" of Personalizedfree.com. Critical information on this page, such as your credit card, is encrypted so that nobody will be able to access your information. When you send us your order, your credit card is immediately submitted for authorization. The entire transaction is encrypted and is processed automatically.

What are the ornaments made out of?
Our ornaments are made out of polymer clay or resin.  None of our ornaments are made from dough.

Do they require any special storage?
No, just a safe place to hibernate until next year!

How much can I have written on an ornament?
We generally write anything a customer requests within reason.  Please keep in mind we wouldn’t be able to fit “American Business Communications” on the small hat of a snowman.  If a request cannot fit in the space provided, we will contact you for a revision.

Can you change the color of an ornament?
We’re sorry, but the colors on any of the ornaments (including uniforms and hair color) cannot be changed.

Do you offer discounts on large orders?
Yes, we offer discounts on orders of 100 or more ornaments.  Please contact us for details.

Do you offer wholesale?
We do not offer wholesale at this time. If you would like to be added to the list of customers that would like to be notified once we do, please send email with your street address to wholesale@personalizedfree.com